+36 1 412 1406 
diakmunka@muisz.hu 
Customer complaint handling and quality assurance
Customer complaint handling and quality assurance
Schneider Electric is the global leader for the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
• €25.7bn global revenue
• 137 000+ employees in 100+ countries
Our facility:
Located in Szigetszentmiklós, Hungary (30 min from Budapest).
Ceelog is one of the most important Distribution Center (DC) in Europe in term of volume. It also has an adaptation center. It covers 23,816 sq meters and has more than 200 employees.
Schneider Electric is the global leader for the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
• €25.7bn global revenue
• 137 000+ employees in 100+ countries
Our facility:
Located in Szigetszentmiklós, Hungary (30 min from Budapest).
Ceelog is one of the most important Distribution Center (DC) in Europe in term of volume. It also has an adaptation center. It covers 23,816 sq meters and has more than 200 employees.
Tasks
Analysis, processing, resolution of delivery customer complaints
Providing support, if necessary, even at the country level, involving other departments (Front Office, Transport, Operation, Method)
Identification of recurring and serious customer problems, their isolation, root cause analysis, correction and prevention
Active communication with other departments in order to manage and resolve the problem
Continuous monitoring of compliance with legal requirements and internal instructions
Maintaining and developing the results of the area under your responsibility, based on the analysis and evaluation of metrics related to the area
Applies basic quality techniques – G8D, 5W2H, root cause analyses
Participation in various projects in order to increase customer service and satisfaction
Expectations
Fluency in English
Experience in MS Office
after the training period (about 1 month), there is a home office possibility
your student status is valid for at least one more year
Other
Logistic Engineer / Technical Engineer degree,
Knowledge of ERP system (SAP, Manhattan)
Duration:
Start of work: