+36 1 412 1406 
diakmunka@muisz.hu 
Multilingual Technical Support Analyst
As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email.
Tasks
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
Expectations
• At least 20 working hours per week
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German (C1) or Spanish (C1) or French (C1) and English(B2) at all levels
• Working Collaboratively
• Planning & Organizing
• Positive conduct
• Highly customer focused.
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• Excellent time and people management skills
Other
• At least 20 working hours (without breaks) per week
• Monday to Friday: 09:00-18:00
Breaks:
• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)
Method of work:
• Three weeks training starts on 26 of May (onsite)
• Three months probition time (onsite)
• After probition: 2 days working from home / 3 days working onsite (hibrid)
Duration:
Start of work: