+36 1 412 1406 
diakmunka@muisz.hu 
French Speaking - Customer Success Manager Trainee
Graphisoft® empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our award-winning products and solutions support OPEN BIM for workflow transparency, longevity, and data accessibility for built assets. Archicad®, the architects’ BIM software of choice, offers a complete end-to-end design and documentation workflow for architectural and integrated architectural and engineering practices of any size. BIMx®, the most popular mobile and web BIM app, extends the BIM experience to include all stakeholders in the building design, delivery, and operations lifecycle. BIMcloud®, the AEC industry’s first and most advanced cloud-based team collaboration solution, makes real-time collaboration possible across the globe regardless of the size of the project and the speed or quality of the team members’ network connection. DDScad solutions support users with intelligent Mechanical, Electrical, and Plumbing (MEP) design tools, integrated calculations, and comprehensive documentation of all building system disciplines. Graphisoft is part of the Nemetschek Group. To learn more, visit more visit www.graphisoft.com
Tasks
• Understanding customer needs and guiding them to Professional Services and Technical Support to help customers get the most value out of Graphisoft's offerings.
• Identifying and monitoring the adoption of Graphisoft products/services to help customers achieve their goals.
• Collaborating with the sales team to identify and close new business opportunities with existing customers.
• Tracking and reporting on customer adoption and usage metrics to measure success, identify areas for improvement, and verify the CSM Playbooks are being effective.
• Managing customer escalations and working to resolve any issues quickly and effectively.
• Staying up-to-date on industry trends and developments to provide valuable insights and advice to customers and for Graphisoft.
Expectations
• Excellent command of English and French, both verbally and in writing
• Strong understanding of Graphisoft's products and services, as well as the industry trends and developments
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers
• Strong problem-solving and strategic thinking abilities
• Ability to work independently and handle multiple tasks and priorities in a fast-paced, dynamic work environment
• Ability to understand and analyze data to make informed decisions
• Ability to handle customer escalations and resolve issues effectively
• Experience with customer relationship management (CRM) tools and metrics tracking is a plus
Preferred skills:
• Strong customer relationship management, and communication skills
• Strategic thinking & problem-solving abilities
• Industry experience, Adaptability
• CRM (i.e. Salesforce) and Metrics tracking (ChurnZero or similar)
Duration:
Start of work: